Have Questions? Here are a few Frequently Asked Questions that may help.
What hours do you work?
While most of our work is done between 8 am and 6 pm Monday – Friday, we often work at times outside those hours, such as for company fleet vehicles which must be in use during the day.
What kind of oil do you use?
We use only high quality, name brand lubricants including synthetic blend oil. We use the correct viscosity of oil for your vehicle, as recommended by the manufacturer. If you prefer, we can use full synthetic oil at a small extra cost.
Do you do more than change the oil?
For fleets and personal vehicles we offer a 10 or 12 Point service, which includes everything from changing the oil to pressurizing your tires and more. At InSite OilChange, it is always our aim to do more than the basics so that you can be sure your vehicle stays in great shape and is always ready to go.
How do you prevent spills?
Your satisfaction is very important, and untidy work is not acceptable! The first thing we do is place large, absorbent safety mats under the vehicle being serviced. These will catch any drips (and of course we try to avoid drips!). We use over-sized drain pans and we have Industrial Cleaners and Spill Kits in our trucks. We are very concerned about the environment and about your vehicle, and we are very careful.
What do you do with the old oil and oil filters?
All of our waste oil and filters are completely recycled by a state-registered recycler. None of it ever ends up in landfills.
Are you insured?
Yes, we are fully covered with a liability insurance policy, full coverage on our vehicles and also “Garage Keepers” insurance, which covers your vehicle and your property while we are working on it.
Do I need to be there while you service my vehicle?
No! You can be doing other things as long as prior arrangements with us have been made.
How is service paid for?
Payment at your location can be by debit or credit card, check or cash. Phone payments can be by debit or credit card. Fleet accounts can also be set up for monthly billing.
What if I have a question or issue after the service?
We want to know about questions or concerns right away. If we can handle it via phone or email, great. If that’s not enough, we will make a special trip back to your location to make sure you are completely satisfied.
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